We send all orders directly to you based on the delivery options you have chosen. We currently use delivery services provided by Worldwide Parcel Services (for screenprints) & Royal Mail (for merch & digital prints).
All items will be dispatched within 5 business days. The following timescales have been provided by the Royal Mail. Please note we are unable to guarantee these delivery times:
Rest of the World
Each screenprint is carefully hand-rolled in wrapping paper and shipped in a wide cardboard tube. Accompanying your print is a package containing your UV torch and other printed goodies in a box.
We aim to process, package and send out orders via recorded delivery within 14 days. Our priority is to ensure that you receive your order promptly so please contact us if you are up against a deadline. We will notify you when your order has been dispatched.
The average transit times for our orders are as follows:
If you would like to keep up to date with delivery times, please email us and we’ll send you your unique tracking number for the Worldwide Parcel Services website. There’s a ‘Track’ button on the top bar which enables you to check the progress of your order.
Orders may occasionally be delayed or lost. If this happens, please contact us as soon as possible. This will enable us to get everything back on track. Please bear with us and we appreciate your understanding and patience in these matters. Your orders help to support our small business.
When ordering from outside the UK your order may be subject to import duties and taxes. You will be responsible for these charges and unfortunately, we are unable to predict these amounts. Please contact your local customs office for further information before placing an order.
Return your order within 30 days of the shipment date. We cannot accept returns beyond this time frame. All items need to be returned in their original packaging (including protective wrapping) and with a completed returns form. If the print is returned in perfect condition, a refund will be granted.
Click here to download a returns form.
Please note: we will refund the postage of your return as part of our full refund service (but we cannot refund postage for more than one return per customer order).
Please include a completed returns form and take the parcel to your nearest drop off point. Make a note of the barcode number on the shipping label so you can track your parcel. Please allow 10 days for the parcel to reach us.
If you choose to post the item back yourself, please include a completed returns form with the parcel and send to the following address:
Under the Skin, Flat 2/2, 6 Barrington Drive, Glasgow, G4 9DT, United Kingdom
Returns usually take 2 to 5 working days to reach Under the Skin and we then aim to process them within 5 working days of the date of receipt. We recommend using Royal Mail tracked and signed delivery service to track the return of your parcel.
If your print had been damaged in transit, please take a photograph of said damage and email us at firstname.lastname@example.org, referencing your order number and any relevant postage tracking number.